FAQ

The Thompson Brothers Lacrosse (TBL) frequently asked questions (FAQ) page provides information and answers to questions that we receive most frequently.  Please read through these questions and answers thoroughly prior to contacting the TBL team.

  • How do I get Thompson Brothers Lacrosse to my area?
    • Serious inquiries only, please. TBL Camps require a minimum of 50 campers.  Registration will be handled externally, through the host program.  TBL Camps require a flat rate fee, paid in full, up front. Please recognize that by booking TBL, we will turn down all other offers for the requested dates. For this reason, we ask for serious inquiries and payment up front.  For serious inquiries, please contact rich.tblgear@gmail.com

 

  • How much is shipping on products?
    • Shipping within the U.S. is $6.99
    • Shipping to Canada is $13.99
    • Shipping overseas requires $150 minimum purchase

 

  • How long will my order take to be delivered?
    • Shipping and handling times can vary. Please allow up to 5 days for the order to be processed and packaged. Once processed and packaged, your order will be brought to the USPS.  International orders will take longer to be delivered.

 

  • Where can I find the tracking number on my order?
    • Shipping notification and your tracking information will be sent to the e-mail you provided in your order. This will happen upon packaging and delivery of your order to the USPS.

 

  • Where do I find camp information?
    • Camp information can be found on our “Camp” section of the website. Any camps that we will be hosting will be uploaded to our site once finalized.  We will post any camp information to our Social Media outlets as well.

 

  • Do you do individual/private sessions?
    •  Serious inquiries only, please.  Private and individual sessions are made on an individual basis. The price will greatly vary, depending on the situation.  Please recognize that by booking TBL, we will turn down all other inquiries for the reserved dates.  For serious inquiries, please contact rich.tblgear@gmail.com.

 

  • What does “sold out” and “back ordered,” mean?
    • Sold out means that we have sold out of the product and do not plan on restocking it in the near future.
    • “Back Ordered” means that the product is currently out of stock but will be re-stocked in the near future.  The time of back ordered products varies.

 

  • Do you carry youth products?
    • We do carry youth products. They can be found in the online shop.

 

  • Why does it take so long to receive a TBL Custom Jersey?
    • Our TBL Custom Jersey’s are custom and made to order.  This means that it can take two weeks or more for the production of the jersey and shipment of the jersey.  Please know that we never forget about your order.

 

  • How do I place a wholesale order?
    • To qualify as a wholesale order, a minimum of 50 items need to be ordered.  Larger orders can ben discounted on an individual basis, but, to get wholesale pricing, there is a minimum of 50 items required for purchase.
    • For serious inquiries on wholesale orders please contact rich.tblgear@gmail.com.

 

  • How do I place a team order?
    • Please contact rich.tblgear@gmail.com for all team orders.

 

  • What is your return policy?
    • All sales are final.

 

  • Why do/can signatures take so long?
    • The Thompson Brothers are professional athletes and full-time fathers.  They are constantly traveling, working and spending time with their families.
    • They make themselves available when possible but signatures often take a long time with an undefined timeline on signatures.
    • We can and will get your items signed, thank you for your understanding.

 

  • Where can I find Thompson Brothers Lacrosse on Social Media?
    • We provide links to all of our Social Media accounts on the home page. The account names are as follows:
      • Facebook – Thompson Brothers Lacrosse
      • Instagram – thompsonbrotherslacrosse
      • Twitter – ThompsonBrosLax
      • YouTube – Thompson Brothers Lacrosse
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